The purpose of the Kangaroo Auto-responder is to:
- Avoid people expecting a response from me when I don’t realize they’re expecting a response, e.g. because I’ve forgotten about their message
- It should let me let my guard down a bit about feeling obligated to respond to people
What will it do?
It will automatically respond to messages that I’ve seen but haven’t responded to for 2+ hours with a kangaroo1.
The first time it sends someone a kangaroo, it will also explain:
“[Kangaroo] Hello! This is an automated reply from the Kangaroo Auto-responder. You’re getting this message because it looks like David might forget to reply to your message. If you want a response, you should contact him again. (Just saying “ping” is often enough!)”
Text for the second time:
“[Kangaroo] Me again. David might forget to reply to your message. In the future I’ll just send you a picture of a Kangaroo to symbolize this. 🦘 If you ever get a picture of a Kangaroo from me, it just means David may have dropped the ball on your message and you should contact him again if you’re expecting a response.”
Subsequent kangaroos will be unaccompanied by explanations.
The details on exactly when to send kangaroos are still a work in progress. I don’t want to overwhelm anyone with kangaroos. I’m thinking about some rules: (1) only send kangaroos if there was a message of non-trivial length, e.g. more than 20 characters, (2) only send a kangaroo after I’ve read the message; if I genuinely haven’t seen the message yet, no need for a kangaroo, as the message will still appear as unread in my inbox, (3) if you send follow-up messages, that resets the timer on the 2 hours, (4) any messages you send within 5 minutes of me sending you a message are ineligible for triggering kangaroos (this way I don’t need to get the last word), and (5) obviously, don’t send a kangaroo for a message I’ve already responded too.
To summarize, the rules of kangaroos are: You get a kangaroo if the most-recent message in our chat is non-trivial, read-by-me, written-by-you, not an immediate reply, and two-hours old.
Why kangaroos? They bounce 🤷♂️ ? This is kind of like a message bouncing…
With a picture of a kangaroo, that is. Like this one: 🦘, or this: It will not send them an actual real-life kangaroo. ↩︎